Talk To Us

Get In Touch

We respond to all inquiries within 1 business day. For order-related inquiries, please include your order number.

Direct Contact

We monitor this address during business hours. If you have an urgent order inquiry, reference your order number in the subject line for faster routing.

What to Expect

We respond to all messages within 1 business day. We do not use automated response sequences for support inquiries — a real person will read your message and reply.

For CoA questions: every purchase includes a batch-specific Certificate of Analysis, available on each product page. If you need help locating your documentation, don't hesitate to reach out.

Common Questions

Frequently Asked Questions

We respond to all inquiries within one business day. A real person reads and replies to every message.

Email support@kernrl.com with your order number and a description of the issue. We will investigate and respond directly.

Yes. Email us with your order number and we will send a copy of your batch-specific CoA.

If you receive a product that does not match the documented specification, contact us within 7 days of delivery. See our Refund Policy for full details.

A tracking number is emailed to you once your order ships. You can use it to track your shipment directly with the carrier.

Important Notice — Please Read

The statements made within this website have not been evaluated by the US Food and Drug Administration. The products we offer are not intended to diagnose, treat, cure, or prevent any disease. The peptides sold on this website are intended for research use only. The buyer is responsible for adhering to all local laws and regulations. Kern is not a pharmacy and does not provide medical advice or prescriptions. They are not for human consumption, are not FDA approved, and are not supplements or pharmaceutical drugs. The information provided on this website is for informational purposes and not a substitute for professional medical advice, diagnosis, or treatment. If you have questions or concerns about your health, please talk to your doctor. This site is an advertisement for education, research peptides, and not any specific medication. By purchasing from Kern, you confirm that you are a qualified researcher purchasing these compounds for legitimate in vitro or laboratory research purposes only. You must be 21 years of age or older to purchase.